$\"Responsible$

Built on trust. Configured with care.

Customer trust matters. We discuss privacy, data handling and access requirements during onboarding, and define what your AI agent can handle and when a request should be passed to your team.

What “responsible” means in practice

Frontly is configured to reduce risk, protect customer data, and make it easy to hand over to a person when a request exceeds the agreed scope. We tailor controls to your sector, workflows, and compliance needs.

Minimise data

We collect only what’s needed for the agreed use case.

Keep humans in the loop

Escalation paths can route callers back to your team.

Secure by default

Encryption, access controls and audit logging protect data end‑to‑end.

Designed for clarity

Clear call boundaries, transparent hand‑off, and minimal data collection — so callers get help quickly without oversharing.

Privacy by design

We align access and data handling during onboarding.

Clear boundaries

We define what the agent can handle and when to hand over.

Human escalation

Requests can be routed back to your team when needed.

Security & compliance

Enterprise-grade safeguards to protect call data and customer information.

Details depend on the agreed configuration and the customer’s requirements. We can provide supporting documentation on request.

ISO/IEC 27001:2022 information security management certification
ISO 9001:2015 quality management certification
GDPR-aligned privacy-by-design controls, with configurable data retention
Encryption: AES-256 at rest and TLS 1.3 in transit
Access control: role-based access control (RBAC), multi-factor authentication (MFA), least-privilege enforcement
Data routing options: EU-only or US-only processing and storage
Monitoring & incident response processes, audit logging, and documented escalation
Business continuity measures including backups, disaster recovery planning, and a 99.9% uptime SLA
HIPAA support available for enterprise healthcare setups (as needed)